HALOSIGHT FOR CUSTOMER SUPPORT
Smarter support leveraging your conversations
HALOSIGHT FOR CUSTOMER SUPPORT
Smarter support leveraging your conversations
Common Challenges
Escalation fatigue. Retention visibility. Case efficiency.
Constant firefighting, handling product gaps, omni-channel conversations, and unexpected churn causes result in slow mean-time-to-resolution and agent turnover.
Solution
Solution
Escalation Prevention
Escalation Prevention
Escalation Prevention
Avoid unnecessary escalation possible escalations by predicting risk early. Explore common paths that lead to escalation and guide agents past them. Analytics meets Generative.
Avoid unnecessary escalation possible escalations by predicting risk early. Explore common paths that lead to escalation and guide agents past them. Analytics meets Generative.
Avoid unnecessary escalation possible escalations by predicting risk early. Explore common paths that lead to escalation and guide agents past them. Analytics meets Generative.
Solution
Solution
Reduce Churn with Personalized Account Handling
Reduce Churn with Personalized Account Handling
Reduce Churn with Personalized Account Handling
Artificial Intelligence can help personalize support experiences by identifying where every customer is in their journey.
Artificial Intelligence can help personalize support experiences by identifying where every customer is in their journey.
Solution
Solution
Quality Monitoring
Quality Monitoring
Use custom AI models to score team performance and compliance with best practices. Automatically discover coaching opportunities using every customer conversation.
Use custom AI models to score team performance and compliance with best practices. Automatically discover coaching opportunities using every customer conversation.