HALOSIGHT FOR CUSTOMER SUCCESS
HALOSIGHT FOR CUSTOMER SUCCESS
A new approach to maximize retention efforts
A new approach to maximize retention efforts
Common Challenges
Lagging indicators and inconsistent team performance create hidden churn risks.
Lagging, biased indicators and inconsistent team performance create hidden churn risks.
Customer success teams are left to depend on lagging, biased indicators like infrequent customer satisfaction surveys and manual scoring.
Solution
Solution
Understand Every Customer's Journey
Understand Every Customer's Journey
Use every customer conversation to understand, predict and act on each customer's unique journey. Transform email, chat, case notes, and agent transcripts into customer engagement insights.
Use every customer conversation to understand, predict and act on each customer's unique journey. Transform email, chat, case notes, and agent transcripts into customer engagement insights.
Solution
Solution
AI Powered Automation
AI Powered Automation
Boost team productivity by helping teams intelligently prepare for customer meetings, notify success managers with recommendations, and create personalized customer success experiences.
Boost team productivity by helping teams intelligently prepare for customer meetings, notify success managers with recommendations, and create personalized customer success experiences.
Solution
Solution
Reduce Churn with Personalized Account Handling
Reduce Churn with Personalized Account Handling
Protect key accounts by delivering an elevated level of attention and care. Monitor and coach reps to ensure quality interactions. Reduce time becoming familiar with each account with auto-summarization of case histories and insights from all prior interactions.
Protect key accounts by delivering an elevated level of attention and care. Monitor and coach reps to ensure quality interactions. Reduce time becoming familiar with each account with auto-summarization of case histories and insights from all prior interactions.